jilix Casino – Privacy Policy

1. Introduction

jilix ("the Platform," "we," "us," or "our") operates the online casino platform accessible at jilix.live. We are committed to protecting the privacy and personal data of every player who registers and uses the jilix platform. This Privacy Policy describes how jilix collects, uses, stores, shares, and protects your personal information in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations as enforced by the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy applies to all personal data collected through the jilix website at jilix.live, the jilix mobile platform, customer support communications, and any other interaction you have with jilix. It applies to all registered players, prospective players, and visitors to the jilix platform.

By accessing jilix.live, creating a jilix account, or using any jilix service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must not use the jilix platform.

2. Personal Data We Collect

jilix collects the following categories of personal data from players and platform users:

2.1 Identity and Registration Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify you are 21 years of age or older)
• Gender
• Nationality and country of residence
• Government-issued identification number (e.g., Philippine passport number, SSS number, PhilHealth ID number, driver's license number)
• Copies of identity documents submitted for KYC verification

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (city, province, region within the Philippines)

2.3 Financial and Transaction Data

• GCash or Maya account details used for deposits and withdrawals
• Philippine bank account details (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or other banks) where applicable
• Debit card details (card number masked, expiry date)
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method references
• Account balance history

2.4 Gaming Activity Data

• Betting history across all jilix games including slots, live dealer, bingo, fishing games, and other available game types
• Game session durations and timestamps
• Bonus and promotion participation records
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Unique device identifiers
• Login timestamps and session activity logs
• Cookies and similar tracking technologies (see Section 7)

2.6 Communications Data

• Records of communications between you and jilix customer support
• Feedback, complaints, and dispute records
• Marketing communication preferences

3. How We Collect Your Data

jilix collects personal data through the following means:

• Direct collection: Data you provide when registering a jilix account, completing KYC verification, making deposits or withdrawals, contacting jilix support, or participating in promotions.
• Automated collection: Data collected automatically when you access jilix.live, including IP address, device information, browser data, and cookies placed on your device.
• Third-party sources: Data received from payment processors such as GCash and Maya to verify and reconcile transactions, and from identity verification service providers used to support KYC compliance.
• Regulatory sources: Data received from PAGCOR or other Philippine regulatory bodies in connection with licensing compliance, responsible gaming programs, or self-exclusion registries.

4. Purpose of Data Processing

jilix processes your personal data for the following specific purposes:

5. Legal Basis for Processing

jilix processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to fulfill the jilix Terms and Conditions, including account management, transaction processing, and KYC verification.
• Legal obligation: Processing required to comply with Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improvement of jilix services, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting jilix support or updating your account preferences.

6. Data Sharing and Disclosure

jilix does not sell, rent, or trade your personal data to third parties for their own marketing purposes. jilix may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

6.1 Payment Processors

jilix shares necessary financial data with GCash, Maya, and Philippine banking partners solely to process your deposits and withdrawals. These processors are bound by their own privacy policies and Philippine financial regulations.

6.2 Identity Verification Providers

jilix may engage third-party KYC and identity verification service providers to assist with document verification and age confirmation. These providers process your identity data under strict confidentiality agreements.

6.3 Regulatory Authorities

jilix is required to disclose certain player data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities when required by law, court order, or regulatory directive.

6.4 Technology and Infrastructure Providers

jilix uses third-party cloud hosting, cybersecurity, and analytics service providers to operate the platform. These providers access only the minimum data necessary to perform their services and are contractually bound to protect your data.

7. Cookies and Tracking Technologies

jilix uses cookies and similar tracking technologies on jilix.live to enhance your experience, maintain your session, and analyze platform usage. The following types of cookies are used:

• Essential cookies: Required for the jilix platform to function correctly, including session management and security tokens. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings and responsible gaming tool configurations on jilix.
• Analytics cookies: Collect anonymized data about how players use jilix.live to help us improve the platform. This data does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorized access to jilix accounts.

You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jilix platform. jilix does not use cookies to serve third-party advertising.

8. Data Retention

jilix retains your personal data for as long as your ji lix account is active and for a minimum period thereafter as required by Philippine law. Specific retention periods are as follows:

• Account and identity data: Retained for a minimum of five (5) years after account closure, as required by the Anti-Money Laundering Act (AMLA) and PAGCOR regulations.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction in compliance with AMLA reporting obligations.
• Gaming activity data: Retained for three (3) years after account closure for responsible gaming monitoring and dispute resolution purposes.
• Customer support communications: Retained for two (2) years from the date of the last communication.
• Technical and device data: Retained for twelve (12) months from collection, unless required longer for security investigations.
• Marketing preferences: Retained until you withdraw consent or close your jilix account.

Upon expiry of the applicable retention period, jilix will securely delete or anonymize your personal data in accordance with NPC-approved disposal procedures.

9. Data Security

jilix implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and jilix.live is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Data encryption at rest: Sensitive personal data stored on jilix servers is encrypted using AES-256 or equivalent encryption standards.
• Access controls: Access to personal data within jilix is restricted to authorized personnel on a strict need-to-know basis, with role-based access controls and audit logging.
• Two-factor authentication: jilix supports two-factor authentication (2FA) for player accounts to reduce the risk of unauthorized access.
• Regular security audits: jilix conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident response: jilix maintains a data breach response plan. In the event of a personal data breach that poses a real risk to your rights, jilix will notify the NPC and affected players within 72 hours of discovery, as required by the Data Privacy Act of 2012.

10. Your Privacy Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jilix:

• Right to be informed: You have the right to know what personal data jilix collects about you and how it is processed, as described in this Privacy Policy.
• Right of access: You may request a copy of the personal data jilix holds about you at any time by contacting jilix support.
• Right to rectification: You may request correction of inaccurate or incomplete personal data in your jilix account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilix's legal retention obligations under AMLA and PAGCOR regulations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your privacy rights override those interests.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: If you believe jilix has violated your privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact the jilix Data Protection Officer at [email protected]. jilix will respond to all verified privacy rights requests within fifteen (15) business days.

11. Children's Privacy and Age Restriction

If you are a parent or guardian and believe that a minor under your care has registered a jilix account or provided personal data to jilix, please contact us immediately at [email protected] so that we can take prompt action to close the account and delete the data.

12. Updates to This Privacy Policy

jilix reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, Philippine law, NPC guidelines, or PAGCOR regulatory requirements. When material changes are made, jilix will notify registered players via the email address associated with their jilix account and by posting a prominent notice on jilix.live.

The revised Privacy Policy will take effect on the date specified in the notice. Your continued use of the jilix platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how jilix protects your personal data.

13. Contact and Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jilix, please contact:

• Data Protection Officer (DPO): [email protected]
• General Support: [email protected]
• Support Hours: 8:00 AM – 12:00 MN Philippine Standard Time (PHT), daily
• Platform: jilix.live

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.